Senior Field Operations Manager

United Site Services, Inc; Foxborough (MA); Vor Ort; USD 94.000 - 141.000; Vollzeit

Benefits dieser Stelle

Medical/Pharmacy

Dental

Vision

401(k) with employer match

EAP

Employee Discounts

Holiday & Paid Time Off

Zusammenfassung

United Site Services, Inc. is seeking a Manager Field Ops to oversee all branch operations, coordinate dispatch, service technicians, drivers, and yard staff, and ensure efficient routing and safety programs.

You will review paperwork, monitor service levels, and collaborate with regional leaders to standardize practices. The role requires leadership experience, strong communications, and a valid driver's license. This is a full-time position with a comprehensive benefits package.

Qualifikationen

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
• Valid Driver License (Class C).
• Have experience with multi-stop routing system and dispatch procedures.
• Computer knowledge (Navision, Microsoft Office and routing/logistics software).
• Excellent written and verbal communication skills.
• Knowledge of financial statements.
• Experience managing a budget.
• Knowledge of all company assets in inventory.

Aufgaben

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Kenntnisse

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making and Problem Solving

Knowledge of proper cleaning and repar

Ausbildung

Associates Degree

Minimum 5 years of related experience and/or training

Minimum 5 years of proven leadership experience

Tools

Navision

Microsoft Office

Routing/logistics software

Jobbeschreibung

United Site Services, Inc. is seeking a Manager Field Ops to oversee all branch operations, coordinate dispatch, service technicians, drivers, and yard staff, and ensure efficient routing and safety programs.

You will review paperwork, monitor service levels, and collaborate with regional leaders to standardize practices. The role requires leadership experience, strong communications, and a valid driver's license. This is a full-time position with a comprehensive benefits package.