Field Operations Leader: Dispatch, Fleet & Safety

United Site Services; New York (NY); On-site; USD 98,000 - 148,000; Full time

Benefits offered by this job

Holiday & Paid Time Off (pro-rated for

Medical/Pharmacy

Dental

Vision

Short-Term Disability

Life Insurance

Voluntary Life

Commuter/Transit Account

HSA

401(k) with employer match

EAP

Employee Discounts

Job summary

United Site Services is seeking a Field Ops Manager to oversee all operational functions at a branch, directing dispatch, technicians, drivers, and yard staff. You will review paperwork, monitor service levels, and coordinate with multiple departments to enhance efficiency and customer care.

Candidates should have an associate degree and 5+ years of leadership experience, with strong budget, safety, and routing expertise. This on-site role offers comprehensive benefits and growth opportunities.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Customer Service
• Team Building
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving
• Knowledge of proper cleaning and repair of those assets
• Valid Driver License (Class C)
• Have experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Skills

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making

Problem Solving

Asset Maintenance

Valid Driver License

Routing & Dispatch

Written Communication

Financial Statements

Budget Management

Inventory Knowledge

Customer interactions

Education

Associate degree

Tools

Navision

Microsoft Office

Routing software

Job description

United Site Services is seeking a Field Ops Manager to oversee all operational functions at a branch, directing dispatch, technicians, drivers, and yard staff. You will review paperwork, monitor service levels, and coordinate with multiple departments to enhance efficiency and customer care.

Candidates should have an associate degree and 5+ years of leadership experience, with strong budget, safety, and routing expertise. This on-site role offers comprehensive benefits and growth opportunities.