Field Operations Manager — Lead & Optimize Branch Logistics

United Site Services; North Haven (CT); On-site; USD 94,000 - 141,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

401(k) with employer match

Paid Time Off

Job summary

United Site Services is seeking a Manager Field Ops to oversee all operational functions at a Connecticut branch. You will supervise dispatchers, service technicians, drivers, and yard staff, ensuring safe, efficient service and accurate paperwork.

You will monitor service levels, coordinate with other departments, and drive improvements in routing, staffing, and customer care. Strong leadership and budgeting skills are essential.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Skills

Customer Service

Team Leadership

Organization

Time Management

Decision Making

Problem Solving

Communications

Budget Management

Safety Compliance

Fleet Management

Education

Associate's Degree

Tools

Navision

Microsoft Office

Routing software

Job description

United Site Services is seeking a Manager Field Ops to oversee all operational functions at a Connecticut branch. You will supervise dispatchers, service technicians, drivers, and yard staff, ensuring safe, efficient service and accurate paperwork.

You will monitor service levels, coordinate with other departments, and drive improvements in routing, staffing, and customer care. Strong leadership and budgeting skills are essential.