Senior Field Operations Leader - Growth & Scale (Arizona)

Wecom Fiber; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) with Company Match

Paid Time Off and Holidays

Gym Reimbursement

Job summary

Wecom Fiber is seeking a Senior Manager of Field Operations Support to lead installation, repair, and maintenance operations across Arizona. You will drive operational consistency, contractor performance, and scalable growth while prioritizing safety and customer experience.

The role reports to the Director of Field Operations and focuses on building processes, analytics, and AI-enabled efficiencies to support rapid expansion and service excellence in the Phoenix market.

Qualifications

• 5+ years of telecommunications, broadband, utilities, infrastructure, or field operations leadership experience.
• Experience leading installation, repair, fulfillment, or maintenance operations.
• Strong contractor/vendor management experience.
• KPI reporting, operational analytics, and process improvement expertise.
• Strong communication, leadership, and stakeholder management skills.
• Advanced Excel and reporting proficiency.

Responsibilities

• Provide field operations leadership across Arizona, driving consistent, safe, and scalable service delivery.
• Oversee contractor performance and vendor management to meet SLAs
• Drive operational excellence, continuous improvement, and data-driven decision making
• Manage customer escalation handling and service quality programs
• Ensure safety compliance and adherence to quality standards
• Lead technology adoption and AI-driven process improvements and reporting

Skills

Telecommunications leadership

Contractor management

KPI reporting

Advanced Excel

Stakeholder management

Leadership

Communication

Tools

Gaiia

Sitetracker

Jira

Tableau

Power BI

Copilot / ChatGPT / Claude / Gemini

Job description

Wecom Fiber is seeking a Senior Manager of Field Operations Support to lead installation, repair, and maintenance operations across Arizona. You will drive operational consistency, contractor performance, and scalable growth while prioritizing safety and customer experience.

The role reports to the Director of Field Operations and focuses on building processes, analytics, and AI-enabled efficiencies to support rapid expansion and service excellence in the Phoenix market.