NOC Field Technician - Fiber & Network Ops (Phoenix)

Jimmy Jazz; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

PTO accrual

401(k) with Company Match

Gym Reimbursement

Cell Phone Reimbursement

Career Growth & Advancement

Job summary

Wecom Fiber is seeking a Network Operations Field Technician to join our Phoenix team. You will monitor, troubleshoot, and support FTTH/XGSPON deployments, combining NOC desk work with hands-on field tasks around Phoenix area.

Responsibilities include monitoring with SNMP, incident response, field installations, and working with senior engineers on network upgrades. Shift-based with nights, weekends, on-call coverage.

Qualifications

• Associate degree in IT/Network Administration or 3+ years of hands-on NOC/ISP experience.
• Proficiency in TCP/IP, BGP, OSPF, VLANs and fiber optics fundamentals.
• Experience with network monitoring tools and incident tracking systems (Jira/ServiceNow).

Responsibilities

• Monitor network infrastructure using SNMP and telemetry-based tools; respond to alarms and outages.
• Diagnose and resolve connectivity issues; perform root cause analysis and document findings.
• Configure and deploy routers, switches, firewalls, OLTs and ONTs; support XGS-PON cabinet equipment.
• Install, maintain, and upgrade network hardware; participate in field tasks.
• Track performance metrics and capacity, identify potential issues before they affect service.
• Maintain accurate network documentation and generate reports.
• Travel to field data centers and cabinet sites within Arizona to support deployments.
• Follow security protocols and escalate anomalies as needed.
• Participate in planning and expansion projects with senior engineers.

Skills

TCP/IP

BGP

OSPF

VLANs

Fiber optics

Communication skills

Education

Associate degree in IT/Network Administration

Tools

SolarWinds

Datadog

Zabbix

Zenoss

Juniper

Calix

Job description

Wecom Fiber is seeking a Network Operations Field Technician to join our Phoenix team. You will monitor, troubleshoot, and support FTTH/XGSPON deployments, combining NOC desk work with hands-on field tasks around Phoenix area.

Responsibilities include monitoring with SNMP, incident response, field installations, and working with senior engineers on network upgrades. Shift-based with nights, weekends, on-call coverage.