Field Operations Leader: Build Teams, Scale Execution

Blue Signal Search; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or allowance

Company phone

Paid time off

Paid holidays

Job summary

Blue Signal Search is seeking a hands-on Field Operations Manager in Tempe, AZ to own field execution and front-office operations, build a growing team, and implement disciplined processes to scale the business.

You will coach technicians and office staff, manage scheduling and dispatch, and develop SOPs for sales handoffs, field work, and documentation. If you enjoy solving operational challenges and building scalable systems, this leadership role offers visibility and impact.

Qualifications

• 3+ years in operations, field service, construction, HVAC, restoration, facilities or related management roles including supervising field staff and multiple projects.
• Strong leadership, communication, and accountability with ability to develop people.
• Experience overseeing both field technicians and office/customer service teams.
• Knowledge of scheduling, dispatch, labor management, job costing, quality control and process improvement.
• Experience developing or improving SOPs and coordinating sales-to-operations handoffs.
• Ability to lead in a fast-moving service environment with strong organizational skills.
• Proficiency with field service technology, scheduling tools, spreadsheets and reporting.

Responsibilities

• Lead daily operations across field crews and front-office support teams from intake to service completion.
• Coach and develop technicians, field leaders, and customer-facing office staff with clear expectations and accountability.
• Manage scheduling and dispatch strategy balancing staffing, project requirements, travel and equipment.
• Build and improve SOPs strengthening workflows across sales handoffs, scheduling, field execution, documentation and follow-through.
• Monitor labor, costs, productivity, quality and project performance; take corrective action as needed.
• Partner with sales to evaluate project scopes, capacity, timelines and operational feasibility.
• Maintain high standards for safety, workmanship, fleet readiness and customer experience.
• Use data and frontline observations to remove bottlenecks and build scalable operating infrastructure.

Skills

Field ops leadership

People development

Scheduling & dispatch

SOP development

Cost control

Safety standards

English/Spanish bilingual

Tools

Scheduling software

Performance reporting

Job description

Blue Signal Search is seeking a hands-on Field Operations Manager in Tempe, AZ to own field execution and front-office operations, build a growing team, and implement disciplined processes to scale the business.

You will coach technicians and office staff, manage scheduling and dispatch, and develop SOPs for sales handoffs, field work, and documentation. If you enjoy solving operational challenges and building scalable systems, this leadership role offers visibility and impact.