Senior Field Operations Leader

United Site Services; Seattle (WA); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

Paid Time Off

Employer-Paid Short-Term Disability

Life Insurance

Job summary

United Site Services, Seattle, WA, is seeking a Senior Manager Field Ops to oversee multiple branches and optimize field operations. You will lead managers, dispatchers, technicians, and drivers, ensuring efficient service delivery and strong customer care.

The role requires at least 5 years of related experience, a 2‑year degree or equivalent, and a proven track record in operations leadership. Travel will be 25–35% regionally with emphasis on safety, budgeting, and process improvements.

Qualifications

• Minimum 2 Year / associate’s degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum Years of Experience: 5

Responsibilities

• Direct oversight of managers, supervisors, dispatchers/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop.
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy.
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care.
• Work directly with other departments to ensure excellent/positive communication within the region.
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers.
• Maintain proper staffing levels to meet and exceed customer and branch needs.
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel.
• Work with the Area Manager and Regional Vice President to develop and implement standard practices and efficiency recommendations for assigned branch(es).
• Provide mentorship and leadership to operations managers.
• Responsible for fleet DOT administration including, log books & record maintenance.
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity.
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary.
• Responsible for manager, supervisor, and employee development & conducting periodic performance reviews.
• Create and maintain a positive, safe, and effective work environment.
• Support the area manager as needed in the strategic planning and execution of organizational initiatives.
• Operate a variety of company vehicles.
• Travel 25-35% between sites and regionally as needed.
• Perform other duties as assigned

Skills

Strategic Leadership

Customer Service

Team Building

Organization

Time Management

Communications

Strategic Decision Making

Problem Solving

Valid Driver License

Routing systems experience

Navision

Microsoft Office

Routing/logistics software

Education

Associate degree

Tools

Navision

Microsoft Office

Routing/logistics software

Job description

United Site Services, Seattle, WA, is seeking a Senior Manager Field Ops to oversee multiple branches and optimize field operations. You will lead managers, dispatchers, technicians, and drivers, ensuring efficient service delivery and strong customer care.

The role requires at least 5 years of related experience, a 2‑year degree or equivalent, and a proven track record in operations leadership. Travel will be 25–35% regionally with emphasis on safety, budgeting, and process improvements.