Field Operations Manager - Fleet & Dispatch Leader

United Site Services; Duncan (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

United Site Services in Duncan, SC seeks an experienced Manager Field Ops to lead all branch operations, overseeing dispatch, service technicians, drivers, and yard staff. You will ensure efficient routing, accurate paperwork, and strong customer service across the region.

This role focuses on workforce planning, performance reviews, fleet safety, DOT compliance, and cross-department coordination to deliver reliable service. A proven leadership background in logistics is required.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
• Experience with multi-stop routing system and dispatch procedures.

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Skills

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making

Leadership

Asset Knowledge

Education

Associates Degree

Tools

Navision

Microsoft Office

Routing Software

Job description

United Site Services in Duncan, SC seeks an experienced Manager Field Ops to lead all branch operations, overseeing dispatch, service technicians, drivers, and yard staff. You will ensure efficient routing, accurate paperwork, and strong customer service across the region.

This role focuses on workforce planning, performance reviews, fleet safety, DOT compliance, and cross-department coordination to deliver reliable service. A proven leadership background in logistics is required.