Field Operations Manager: Fleet & Dispatch Leader

United Site Services, Inc; Duncan (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

United Site Services, Inc. in Duncan, SC is seeking a Manager Field Ops to lead all branch operations and ensure service levels meet customer expectations. You will supervise dispatchers, technicians, drivers, and yard staff, and drive improvements in efficiency and safety.

The role demands hands-on leadership, budgeting, and cross-department collaboration to coordinate asset transfers and reporting. This position reports to regional leadership and supports continuous process enhancements.

Qualifications

• Requires an associate degree or equivalent.
• 5+ years of related leadership experience.
• Experience with multi-stop routing and dispatch procedures.
• Valid Driver License (Class C).
• Knowledge of inventory assets and asset management.

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop.
• Review paperwork for manifests, routing tickets, DVIRs for completion and accuracy.
• Monitor service levels and deliveries to improve efficiency and customer care.
• Coordinate with other departments to ensure positive regional communication.
• Resolve customer service and delivery issues and coordinate asset transfers with other branches.
• Maintain staffing levels to meet branch needs and analyze operational activity data.
• Develop and implement standard practices with the Regional VP for efficiency.
• Review DOT records and fleet logs; approve time punches and payroll inputs.
• Administer the safety program and coordinate safety training with Safety & HR.
• Oversee employee development and conduct performance reviews.

Skills

Customer Service

Team Building

Organizational Skills

Time Management

Communication

Decision Making

Problem Solving

Budget Management

Leadership

Dispatch Procedures

Education

Associates Degree

Tools

Navision

Microsoft Office

Routing/Logistics Software

Job description

United Site Services, Inc. in Duncan, SC is seeking a Manager Field Ops to lead all branch operations and ensure service levels meet customer expectations. You will supervise dispatchers, technicians, drivers, and yard staff, and drive improvements in efficiency and safety.

The role demands hands-on leadership, budgeting, and cross-department collaboration to coordinate asset transfers and reporting. This position reports to regional leadership and supports continuous process enhancements.