Branch Field Ops Manager

United Site Services

Antioch (CA)

On-site

USD 98,000 - 148,000

Full time

3 days ago

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Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with match

EAP

Job summary

United Site Services in the United States seeks a Manager Field Ops to oversee all operational functions at a branch, ensuring service levels, routing efficiency, and safe, compliant work practices. You will supervise dispatchers, service technicians, drivers and yard staff, coordinating with other departments, managing staffing, and analyzing performance metrics to drive continuous improvement.

Candidates should have an associate degree, 5 years of leadership experience, and strong

Qualifications

Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
Minimum 5 years of related experience and/or training.
Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
Customer Service experience.
Team Building and Organization skills.
Time Management and Communications abilities.
Decision Making and Problem Solving.
Valid Driver License (Class C).
Experience with multi-stop routing system and dispatch procedures.
Computer knowledge: Navision, Microsoft Office and routing/logistics software.
Excellent written and verbal communication skills.
Knowledge of financial statements and budgeting.
Knowledge of all company assets in inventory.

Responsibilities

Direct oversight of dispatchers, service technicians, drivers, yard personnel, and shop staff.
Review paperwork for completion and accuracy (manifests, routing tickets, DVIRs).
Monitor service levels and deliveries; recommend operational improvements.
Coordinate with other departments to ensure clear regional communication.
Resolve customer service and delivery issues; coordinate asset transfers with other branches.
Maintain staffing levels to meet branch needs.
Analyze and report on service levels, routing efficiency, labor, overtime, and fuel.
Develop and implement standard practices and efficiency improvements with the VP.
Oversee fleet DOT administration including log books and record maintenance.
Approve time punches and schedule time off per operational needs.
Administer safety program; coordinate safety training with Safety & HR.
Conduct employee development and performance reviews.
Create a positive, safe, and productive work environment.
Operate and pull company vehicles and trailers as needed.
Perform other duties as assigned.