Senior Field Operations Lead

NTT DATA, Inc.; Grand Rapids (MI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

AD&D Insurance

Employee Assistance

Job summary

NTT DATA, Inc. in Grand Rapids, Michigan is seeking a Field Tech Senior Associate to lead a field service team and support operations in the US. The role requires directing a large team, coaching staff, and ensuring performance targets are met.

The position is based in Grand Rapids with significant travel expectations. Eligible benefits include medical, dental, vision, 401k, and other protections. Pay ranges from $30 to $35 per hour, depending on experience and qualifications.

Qualifications

• Provides direct supervision to a large team or a small staff of professionals.
• Sets and communicates clear expectations for work outcomes.
• Manages performance and coaching of team members.
• Regularly reviews work and performance against objectives.

Responsibilities

• Supervise operational, production, sales, service or administrative teams.
• Drive business process improvements with leadership team.
• Ensure team achieves defined performance metrics.
• Oversee field service team and supplier relationships.
• Provide mentorship and regular performance feedback.
• Support travel requirements, including overnight trips as needed.

Skills

Leadership

People management

Negotiation

Verbal and written communication

Job description

NTT DATA, Inc. in Grand Rapids, Michigan is seeking a Field Tech Senior Associate to lead a field service team and support operations in the US. The role requires directing a large team, coaching staff, and ensuring performance targets are met.

The position is based in Grand Rapids with significant travel expectations. Eligible benefits include medical, dental, vision, 401k, and other protections. Pay ranges from $30 to $35 per hour, depending on experience and qualifications.