Senior Field Tech Lead - Installations & On-Site Support

NTT DATA, Inc.; Silver Spring (MD); Sur place; USD 57 000 - 73 000; Plein temps

Résumé du poste

NTT DATA seeks a Field Tech Supervisor to join our team in Silver Spring, Maryland. The role involves leading the installation of multiple solutions, providing on-site technical support, and managing projects with oversight from senior staff.

You will prepare documentation and coordinate with clients to ensure successful outcomes. The ideal candidate has 5–7 years of relevant experience, an undergraduate degree or equivalent, and strong verbal and written communication skills.

Qualifications

• 5–7 years of relevant field experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Strong verbal and written communication skills.
• Ability to perform on-site technical work and travel as needed.

Responsabilités

• Lead installation of multiple solutions and supervise field activities.
• Provide on-site technical support and troubleshoot complex issues.
• Prepare and maintain project status documentation.
• Manage projects with oversight from a supervisor and coordinate with clients.
• Escalate issues and communicate effectively with customers.

Connaissances

Verbal communication

Written communication

Technical knowledge

Client relationship management

Autonomous work

Formation

Bachelor's degree or equivalent

Description du poste

NTT DATA seeks a Field Tech Supervisor to join our team in Silver Spring, Maryland. The role involves leading the installation of multiple solutions, providing on-site technical support, and managing projects with oversight from senior staff.

You will prepare documentation and coordinate with clients to ensure successful outcomes. The ideal candidate has 5–7 years of relevant experience, an undergraduate degree or equivalent, and strong verbal and written communication skills.