Field Tech Senior Associate

NTT DATA, Inc.; Waterbury (CT); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending or health savings账户

Life, and AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance

401k with company match

Additional voluntary or legally liable

Job summary

NTT DATA, Inc. seeks a Field Tech Senior Associate to join our Waterbury, Connecticut team. You will work on-site, install and support multiple solutions, and independently handle client issues with oversight as needed.

The role requires 5–7 years of relevant experience and a undergraduate degree or equivalent. Significant travel may be required, including potential international trips. The position offers competitive compensation with an hourly target range and eligibility for incentive

Qualifications

• 5–7 years relevant experience.
• On-site technical support and installation services.
• Strong verbal and written communication skills.
• Ability to travel domestically and internationally.
• Experience leading installation of multiple solutions.
• Independent judgment and problem solving.

Responsibilities

• Provide on-site technical support to clients.
• Install and deliver services for assigned projects.
• Prepare documentation to record and track project status.
• Lead installation activities and coordinate with clients and team members.
• Manage escalated client issues with a focus on timely resolution.

Skills

Field service experience

Troubleshooting skills

Communication skills

Project management

Technical knowledge

Education

Bachelor's degree or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Tech Senior Associate to join our team in Waterbury, Connecticut (US-CT), United States (US).

Job Description

• Individuals understand their own area and are able to perform all facets of their role.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• They manage projects with oversight from their supervisor.
• Leads the installation multiple solutions.
• Performs advanced troubleshooting techniques to address complex technical issues.
• Independently assesses and adjusts technical solutions based on the specific client issue.
• Addresses escalated technical issues from less experienced team members.
• Activities are diverse in nature and require independent judgment in determining the most appropriate course.
• Works autonomously in providing on-site technical support to clients.
• Works autonomously in delivering installation services.
• Prepares documentation to record and track project status.
• Typically requires 5-7 years relevant experience
• Undergraduate degree or equivalent combination of education and work experience.
• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.
• Strong technical and product knowledge.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is ($30.00 - $35.50/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• medical
• dental
• vision insurance
• flexible spending or health savings account
• life,and AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.