Field Tech Supervisor - Installations & Escalation Lead

NTT DATA, Inc.; Maryland; On-site; USD 57,000 - 73,000; Full time

Job summary

NTT DATA, Inc. is seeking a Field Tech Supervisor to join our team in Silver Spring, Maryland. The role requires leading installation efforts, delivering on-site technical support, and managing projects with guidance from a supervisor.

Candidates should have 5–7 years of relevant experience and an undergraduate degree or equivalent. Expect significant travel, strong client relations, and effective communication both verbally and in writing.

Qualifications

• Typically requires 5-7 years relevant experience.
• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Works autonomously in providing on-site technical support and installation services.
• Significant travel including overnight domestic or international trips may be required.
• Ability to perform general office requirements.

Responsibilities

• Lead installation of multiple solutions.
• Provide on-site technical support.
• Perform advanced troubleshooting to address complex issues.
• Prepare documentation to record and track project status.
• Address escalated issues from less experienced team members.
• Manage projects with oversight from supervisor.

Skills

Communication skills

Technical knowledge

Problem solving

Travel readiness

Education

Undergraduate degree

Job description

NTT DATA, Inc. is seeking a Field Tech Supervisor to join our team in Silver Spring, Maryland. The role requires leading installation efforts, delivering on-site technical support, and managing projects with guidance from a supervisor.

Candidates should have 5–7 years of relevant experience and an undergraduate degree or equivalent. Expect significant travel, strong client relations, and effective communication both verbally and in writing.