Field Tech Senior Associate

NTT Data Americas, Inc.; Waterbury (CT); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA Americas, Inc. is seeking an experienced on-site technical professional to perform all facets of the role. The position requires 5–7 years of relevant experience, an undergraduate degree or equivalent, and strong communication skills.

You will manage escalated client situations, install multiple solutions, and provide autonomous on-site support with travel as needed. The role may offer eligible benefits and incentives; compensation is based on location and qualifications, with a focus

Qualifications

• Five to seven years of relevant experience.
• Undergraduate degree or an equivalent combination of education and work experience.
• Strong verbal and written communication skills.
• Excellent understanding of internal service processes and ability to articulate them to clients.
• Strong technical and product knowledge.
• Ability to perform general office duties.

Responsibilities

• Provide on-site technical support to clients.
• Deliver installation services.
• Lead installation of multiple solutions.
• Perform advanced troubleshooting for complex issues.
• Independently assess and adjust technical solutions for client issues.
• Escalate and guide less experienced team members as needed.
• Prepare documentation to record and track project status.

Skills

Communication

Client relationships

Technical knowledge

Problem solving

On-site support

Independent judgment

Education

Undergraduate degree

Job description

Job Description:

• Individuals understand their own area and are able to perform all facets of their role.
• They have experience in most issues that may arise, although require guidance with new assignments or
• assignments outside normal scope of work.
• They manage projects with oversight from their supervisor.
• Leads the installation multiple solutions.
• Performs advanced troubleshooting techniques to address complex technical issues.
• Independently assesses and adjusts technical solutions based on the specific client issue.
• Addresses escalated technical issues from less experienced team members.
• Activities are diverse in nature and require independent judgment in determining the most appropriate course.
• Works autonomously in providing on-site technical support to clients.
• Works autonomously in delivering installation services.
• Prepares documentation to record and track project status.
• Typically requires 5-7 years relevant experience
• Undergraduate degree or equivalent combination of education and
• work experience.
• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.
• Strong technical and product knowledge.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is ($30.00 - $35.50/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, If you'd like more information on your EEO rights under the law, For Pay Transparency information,