Field Tech Senior Associate

NTT DATA, Inc.; Grand Rapids (MI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

AD&D Insurance

Employee Assistance

Job summary

NTT DATA, Inc. in Grand Rapids, Michigan is seeking a Field Tech Senior Associate to lead a field service team and support operations in the US. The role requires directing a large team, coaching staff, and ensuring performance targets are met.

The position is based in Grand Rapids with significant travel expectations. Eligible benefits include medical, dental, vision, 401k, and other protections. Pay ranges from $30 to $35 per hour, depending on experience and qualifications.

Qualifications

• Provides direct supervision to a large team or a small staff of professionals.
• Sets and communicates clear expectations for work outcomes.
• Manages performance and coaching of team members.
• Regularly reviews work and performance against objectives.

Responsibilities

• Supervise operational, production, sales, service or administrative teams.
• Drive business process improvements with leadership team.
• Ensure team achieves defined performance metrics.
• Oversee field service team and supplier relationships.
• Provide mentorship and regular performance feedback.
• Support travel requirements, including overnight trips as needed.

Skills

Leadership

People management

Negotiation

Verbal and written communication

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Tech Senior Associate to join our team in Grand Rapids, Michigan (US-MI), United States (US).

Job Description:

• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members.
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.
• Manages a larger field service team and/or a supplier relationship.
• Regularly coaches and mentors team members.
• Regularly reviews the work and performance of team members.
• Supports leadership team in business process improvements.
• Ensures team achieves specific performance metrics.
• Includes 1-3 years managerial/leadership experience.
• Strong negotiation skills.
• Demonstrated strong leadership of personnel and of business objectives.
• Advanced verbal and written communication skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$30-$35]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.