Senior Field IT Technician – Multi-Site Healthcare Support

The Planet Group; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service provider is looking for a proactive Tier II Field Services Technician in Indianapolis to handle escalated IT tickets across multiple healthcare facilities. The role requires managing ~20 tickets daily, troubleshooting hardware, software, and telecom issues, and working independently while communicating effectively with customers. Candidates should have 2–3 years of hands-on IT support experience and excellent troubleshooting skills in multi-site environments.

Qualifications

• 2–3 years of field service or hands-on IT support experience.
• Strong troubleshooting skills across hardware/software/network basics.
• Excellent communication and ability to work independently.

Responsibilities

• Manage ~20 tickets per day and maintain consistent customer communication.
• Troubleshoot desktop, telecom, and basic network issues.
• Coordinate telecom vendors for wiring/phone system installs.

Skills

Troubleshooting skills

Excellent communication

Independent work

Job description

A technology service provider is looking for a proactive Tier II Field Services Technician in Indianapolis to handle escalated IT tickets across multiple healthcare facilities. The role requires managing ~20 tickets daily, troubleshooting hardware, software, and telecom issues, and working independently while communicating effectively with customers. Candidates should have 2–3 years of hands-on IT support experience and excellent troubleshooting skills in multi-site environments.