Onsite Healthcare IT Field Technician I

Tower Health; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Tower Health is seeking a Field Services Technician I to support end-user computing across the enterprise at Reading Hospital. The role involves installing, maintaining, and troubleshooting hardware and software to boost productivity and integrate systems within IT environments.

Responsibilities include first-level support, adherence to SLAs for on-site and on-call work, and precise documentation in the ITSM system. On-site presence is required.

Qualifications

• High School Diploma or GED; IT-related degree is a plus.
• Strong IT aptitude with analytical thinking and troubleshooting.
• Relevant IT support experience is beneficial.

Responsibilities

• Provide first-level IT support across Reading Hospital and enterprise.
• Analyze workflows to implement, maintain and troubleshoot end-user devices.
• Adhere to on-site and on-call SLAs with clear documentation.

Skills

Analytical

Change Management

Computer Skills

Customer Service

Detail Oriented

Communications Skills

Interpersonal Skills

Reasoning Skills

Listening

Medical Terminology

Microsoft Office

Multitasking

Organizational Skills

Problem Solving

Service Orientation

Team Player

Education

High School Diploma

GED

IT-related Associate's or Bachelor's degree

Valid Driver's License

Tools

Microsoft Office

Job description

Tower Health is seeking a Field Services Technician I to support end-user computing across the enterprise at Reading Hospital. The role involves installing, maintaining, and troubleshooting hardware and software to boost productivity and integrate systems within IT environments.

Responsibilities include first-level support, adherence to SLAs for on-site and on-call work, and precise documentation in the ITSM system. On-site presence is required.