Information Technology Field Technician

The Planet Group; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service provider is looking for a proactive Tier II Field Services Technician in Indianapolis to handle escalated IT tickets across multiple healthcare facilities. The role requires managing ~20 tickets daily, troubleshooting hardware, software, and telecom issues, and working independently while communicating effectively with customers. Candidates should have 2–3 years of hands-on IT support experience and excellent troubleshooting skills in multi-site environments.

Qualifications

• 2–3 years of field service or hands-on IT support experience.
• Strong troubleshooting skills across hardware/software/network basics.
• Excellent communication and ability to work independently.

Responsibilities

• Manage ~20 tickets per day and maintain consistent customer communication.
• Troubleshoot desktop, telecom, and basic network issues.
• Coordinate telecom vendors for wiring/phone system installs.

Skills

Troubleshooting skills

Excellent communication

Independent work

Job description

Field Services Technician (Tier II Support) – Indiana (Mid/North Preferred)

We’re seeking a Tier II Field Services Technician to handle escalated IT tickets across multiple healthcare facilities. This role is highly independent, supporting a wide range of hardware, software, telecom, and basic networking issues.

What You’ll Do:

• Manage ~20 tickets per day and maintain consistent customer communication.
• Troubleshoot desktop, telecom, and basic network issues; collaborate with the network team on LAN/WAN problems.
• Coordinate telecom vendors for wiring/phone system installs.
• Support office tech projects, upgrades, and acquisition integrations.
• Train end users and help document processes.
• Perform site visits for preventative maintenance.
• Maintain accurate ticket and project records.

What You Bring:

• 2–3 years of field service or hands‑on IT support experience
• Strong troubleshooting skills across hardware/software/network basics
• Excellent communication and ability to work independently
• Experience in multi‑site environments is a plus

If you’re a proactive problem solver who enjoys supporting diverse sites and staying hands‑on with technology, we’d love to hear from you.