Hybrid IT Field Service Technician (Level 2) - Remote

Anatomy IT; Des Moines (IA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental & vision)

401K contributions

Paid time off

Short and long-term disability

Job summary

A leading healthcare IT company in Des Moines seeks a Field Service Technician - Level 2. This hybrid position involves troubleshooting technical issues remotely and onsite, providing excellent support for healthcare providers. Candidates should have at least four years of experience in Help Desk roles, with knowledge of Active Directory, SQL, and network printing, as well as strong customer service skills. Join our team to help enhance patient care through technology.

Qualifications

• Minimum 4 years in a Help Desk role.
• Solid customer service and communication skills.
• MCSA or networking certifications are a plus.

Responsibilities

• Troubleshoot desktop and server incidents.
• Train clients in software and hardware usage.
• Collaborate with departments for complex issues.

Skills

Active Directory OU Structure

Managed Backup software

DNS and DHCP knowledge

InTune troubleshooting

Exchange/Office 365

Network Printing experience

SQL knowledge

Basic SAN technology

SharePoint management

Education

CompTIA A+/Network+ certification

Tools

Windows Desktop

Office Deployment Tool

Job description

A leading healthcare IT company in Des Moines seeks a Field Service Technician - Level 2. This hybrid position involves troubleshooting technical issues remotely and onsite, providing excellent support for healthcare providers. Candidates should have at least four years of experience in Help Desk roles, with knowledge of Active Directory, SQL, and network printing, as well as strong customer service skills. Join our team to help enhance patient care through technology.