Senior Field Engineer

Christy Media Solutions; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

Christy Media Solutions is seeking Field Engineers to join our US team delivering hands-on installations, troubleshooting, maintenance, and customer support in mission-critical IT/AV environments. You will work across broadcast, defence, oil & gas, utilities and transportation sectors, supporting customers on-site and remotely as needed.

The role requires strong technical aptitude in IT/AV hardware, networking, and customer service, with extensive travel (50–75%). U.S.

Qualifications

• Experience within a technical customer support, hardware, AV, or engineering environment.
• Knowledge of networking fundamentals including LAN, TCP/IP, and DHCP.
• Experience working with Windows systems and applications.
• Ability to travel extensively (50–75%).
• Strong communication and customer service skills.
• U.S. citizenship and ability to obtain/hold a valid pass.
• Video over IP or network streaming protocols.

Responsibilities

• Install and configure systems and equipment.
• Provide technical support via phone, email, remote access, and onsite visits.
• Troubleshoot technical issues and perform maintenance activities.
• Assist with system staging and configuration.
• Assist with technical documentation and reporting.
• Support inventory management and technical demonstrations.

Skills

Technical customer support

Hardware experience

AV systems

Electrical knowledge

Networking fundamentals

Windows operating systems

Strong communication skills

Travel readiness

Job description

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for multiple Field Engineers to join their growing US team!

This is a hands-on field based engineering role focused on system installations, troubleshooting, maintenance, and customer support across a range of complex, real-time, mission-critical technical environments. You'd have the opportunity to work within truly exciting customers, supporting technical solutions into complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities & Transportation

.
The position would suit candidates with experience across IT or AV hardware, networking, or technical support environments who enjoy working directly with customers and solving technical issues both remotely and on-sit

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Responsibiliti

• es:Install and configure systems and equipm
• entProvide technical support via phone, email, remote access, and onsite vis
• itsTroubleshoot technical issues and perform maintenance activit
• iesSupport system staging and configurat
• ionAssist with technical documentation and report
• ingSupport inventory management and technical demonstrati

ons
Requireme

• nts:Experience within a technical customer support, hardware, electrical, AV, or engineering environ
• mentKnowledge of networking fundamentals including LAN, TCP/IP, and
• DHCPExperience working with Windows systems and applicat
• ionsAbility to travel extensively (50-
• 75%)Strong communication and customer service sk
• illsU.S. citizenship and ability to obtain/hold a valid pass
• ence:Video over IP or network streaming prot