Field Engineering Manager

Christy Media Solutions; Maryland; On-site; USD 100,000 - 165,000; Full time

Job summary

Christy Media Solutions is seeking a Field Engineering Manager/Supervisor to lead and mentor a growing US field engineering team. This hands-on leadership role combines system installations, troubleshooting and customer support in mission-critical environments while guiding engineers across the country.

You will work closely with customers and internal technical teams to ensure timely resolution of issues, provide escalation support, and drive operational delivery across multiple verticals.

Qualifications

• Strong hands-on experience in field engineering or technical support.
• Experience leading, mentoring or supervising technical engineers.
• Proficiency with audio-visual and networking technology.

Responsibilities

• Lead, support and mentor a team of Field Engineers.
• Remain hands-on with system installations, configuration and commissioning.
• Act as a senior escalation point for complex technical issues.
• Provide technical support via phone, email, remote access and onsite visits.
• Troubleshoot issues and perform maintenance activities.
• Coordinate field activity and allocate engineering resources effectively.
• Support system staging and configuration.
• Assist with technical documentation, reporting and processes.
• Deliver end-user training and demonstrations as required.
• Support development of junior Field Engineers.
• Collaborate with customers and internal teams to resolve issues.

Skills

Field Engineering

Leadership

Networking & AV

Troubleshooting

Tools

Cisco switches

Job description

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for a Field Engineering Manager / Supervisor to join their growing US team!

This is a hands-on leadership role, combining day-to-day field engineering with responsibility for supporting, developing and coordinating a team of Field Engineers across the US

.
You'd remain close to the technology - supporting system installations, troubleshooting, maintenance and customer support across complex, real-time, mission-critical environments - while also acting as a senior technical escalation point and helping to ensure the wider engineering team delivers consistently for customer

s.
The role would involve supporting solutions within complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities and Transportati

on.
This position would suit an experienced Field Engineer, Senior Technical Support Engineer or similar hands-on technical professional who has strong networking/AV knowledge and is ready to take on greater responsibility for team leadership, mentoring and operational deliv

ery.
Responsibili

• ties:Lead, support and mentor a team of Field Engi
• neersRemain hands-on with system installations, configuration and commissi
• oningAct as a senior escalation point for complex technical i
• ssuesProvide technical support via phone, email, remote access and onsite v
• isitsTroubleshoot technical issues and perform maintenance activ
• itiesCoordinate field activity and support effective allocation of engineering reso
• urcesSupport system staging and configur
• ationAssist with technical documentation, reporting and engineering proc
• essesDeliver end-user training and technical demonstrations where req
• uiredSupport the development and technical progression of junior Field Engi
• neersWork closely with customers and internal technical teams to ensure issues are resolved effect

ively
Require

• ments:Strong hands-on experience within Field Engineering, Technical Support or a similar technical envir
• onmentExperience leading, mentoring or supervising technical eng
• ineersExperience with audio-visual and networking tech
• nologyStrong knowledge of networking fundamentals including LAN, TCP/IP an
• d DHCPExperience working with Windows systems and applic
• ationsStrong troubleshooting and technical problem-solving capa
• bilityAbility to travel extensively (5
• 0–75%)Excellent communication, leadership and customer-facing
• skillsU.S. citizenship and ability to obtain/hold a valid pa
• rience:Video
• workingCisco switch config
• urationExperience within control room or other mission-critical technical envir
• onmentsProject or installation leadership exp