Senior AV Field Engineer

cb20 Managed IT & AV Services; Hopkinton (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

cb20 is an award-winning provider of managed IT and audio-visual services, serving organizations across New York, Massachusetts, and the greater New England region. With 30+ years of experience, cb20 delivers confidence, security, and an exceptional client experience.

The role focuses on configuring, readying, and troubleshooting software/network-based AV solutions, requiring a solid understanding of AV principles, functionality, and terminology to succeed in a collaborative team.

Qualifications

• At least 5 years of experience in AV Installation, Commissioning and Service.
• CTS/CTS-I and CQT preferred.
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms.
• Good working knowledge and ability to troubleshoot Crestron, BIAMP, Extron and QSC.
• Experience with AV industry software platforms; direct programming experience is a plus.
• Strong Networking skills; any certifications or training is a plus.
• Proven experience in commercial AV installations including projectors, displays, video walls, cabling, rigging, and rack wiring.
• Use of hand tools and aerial lifts; RJ45 crimpers, D-sub and soldering skills required.
• Experience with Audio tuning, equalization and DSP Programming.
• Organized, proactive and good communication skills.

Responsibilities

• Execute assigned configuration tasks within deadlines in the configuration lab and in the field.
• Rack fabrication of AV systems in the configuration lab.
• Verify systems integration wiring connectivity and terminations in the lab.
• Analyze and resolve configuration issues in a timely manner.
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds.
• Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco.
• Verify systems installation wiring connectivity and terminations in the field.
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports.
• Perform end-user training on specific software applications and interfaces requiring client interaction.
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements.
• Assist in system solutions analysis, design, development, and testing activities as needed.
• Develop and maintain configuration policies and procedures.
• Review and recommend changes to existing configuration processes.
• Provide technical guidance to junior specialists in their assigned job duties.

Skills

AV Installation

System Commissioning

Networking

Crestron

BIAMP

Extron

QSC

Collaboration Platforms

Cable & Wiring

DSP Programming

Education

AVIXA CTS/CTS-I and CQT preferred

Tools

Crestron

BIAMP

Extron

QSC

Neat

Logitech

Polycom

Cisco

Job description

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

In this role you will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions.A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities and Duties:

• Execute assigned configuration tasks within deadlines both in the configuration lab and the field
• Rack fabrication of AV systems in the configuration lab
• Verify systems integration wiring connectivity and terminations in the lab
• Analyze and resolve configuration issues in a timely manner
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds
• Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco
• Verify systems installation wiring connectivity and terminations in the field
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Perform end-user training on specific software applications and interfaces requiring client interaction
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements
• Assist in system solutions analysis, design, development, and testing activities as needed
• Develop and maintain configuration policies and procedures
• Review and recommend changes to existing configuration processes
• Provide technical guidance to junior specialists in their assigned job duties

Required Skills:

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms
• Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring
• Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills