Senior Federal Call Center Specialist STR Program (Remote)

Goldbelt, Inc.; Chicago (IL); Hybrid; USD 29,811 - 41,727; Full time

Job summary

A federal contractor in logistics support is seeking a Customer Service Representative III to provide expert assistance in their call center operations for the GSA Short-Term Rental Program. The role involves responding to customer inquiries, resolving issues, and providing operational guidance to less experienced representatives. Candidates should have 5-7 years of relevant experience, strong analytical and communication skills, and proficiency in Microsoft Office, especially Excel. Remote work is possible, with a pay range of $21.64 to $30.29 per hour.

Qualifications

• 5-7 years of experience in logistics support or call center operations.
• Strong analytical and problem resolution capabilities.
• Working knowledge of GSA STR procedures and vehicle specifications.

Responsibilities

• Respond to customer requests via telephone, e-mail, and chat platforms.
• Perform tasks related to vehicle leasing and rental information.
• Resolve complex customer issues and assist with escalations.
• Conduct detailed system research and provide quality control.

Skills

Microsoft Office Suite

Excel

Google Suite

Analytical skills

Written communication

Problem resolution

Technical knowledge of motor vehicles

Education

Associate’s degree

Job description

A federal contractor in logistics support is seeking a Customer Service Representative III to provide expert assistance in their call center operations for the GSA Short-Term Rental Program. The role involves responding to customer inquiries, resolving issues, and providing operational guidance to less experienced representatives. Candidates should have 5-7 years of relevant experience, strong analytical and communication skills, and proficiency in Microsoft Office, especially Excel. Remote work is possible, with a pay range of $21.64 to $30.29 per hour.