Federal Customer Service Team Lead (Remote)

Taku Health Services, LLC; Chicago (IL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Job summary

Goldbelt seeks a Customer Service Team Lead to oversee a federal call center supporting the GSA STR Program. The role will manage daily operations, escalate complex inquiries, and ensure conformance to contractual performance standards.

Ideal candidates have 7–10 years in customer service or logistics, supervisory experience, and strong communication skills. Primary location is Chicago with potential remote work based on government direction.

Qualifications

• Demonstrated ability to manage operational performance metrics.
• Proficient with Microsoft Office and Google Suite.
• Strong written and verbal communication skills.
• Experience in call center or customer service leadership roles.
• Familiarity with federal systems (SAM.gov, FPDS.gov).

Responsibilities

• Supervise CSR I-III and ensure policy compliance and performance standards.
• Operate a national customer support center for Federal STR customers.
• Provide vehicle leasing information and distribute routine information sheets and forms.
• Respond to inquiries and assist with vehicle/equipment requests and specs.
• Assist with records management using Google Drive, EDMS or similar systems.
• Create reports using government databases and query tools (e.g., MySQL Workbench).
• Provide pricing guidance and coordinate trip length, freight, pickup/delivery, and fuel card use.
• Maintain data integrity across fleet management platforms.

Skills

Performance metrics management

Excel

Google Suite

Windows OS

Written and verbal communication

Leadership

Supervisory experience

High call volumes handling

Customer service in call centers

Ability to navigate federal systems (e

Education

Bachelor's degree preferred

Tools

MySQL Workbench

EDMS/Google Drive

Job description

Goldbelt seeks a Customer Service Team Lead to oversee a federal call center supporting the GSA STR Program. The role will manage daily operations, escalate complex inquiries, and ensure conformance to contractual performance standards.

Ideal candidates have 7–10 years in customer service or logistics, supervisory experience, and strong communication skills. Primary location is Chicago with potential remote work based on government direction.