Senior Federal Fleet Support Specialist (Remote)

Taku Health Services, LLC; Chicago (IL); On-site; USD 29,811 - 41,727; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Taku Health Services, LLC seeks a Customer Service Representative III to support the GSA STR program from Chicago with potential remote work as directed. You will handle inquiries, provide leasing information, and resolve complex customer issues in a senior role.

Ideal candidates have 5–7 years in logistics support or call center operations, strong Excel/data analysis skills, and excellent communication abilities. The position offers a competitive hourly pay and a comprehensive benefits package.

Qualifications

• Experience with Microsoft Excel and data analysis, including STR systems.
• Strong written and verbal communication skills.
• Ability to work independently and adapt to evolving program requirements.

Responsibilities

• Respond to telephone, e‑mail, and other electronic requests from Federal STR customers.
• Provide vehicle leasing and rental information, forms, and guidance.
• Assist customers with vehicle/equipment options and pricing considerations.
• Resolve complex customer and vendor issues and support escalations.
• Offer operational guidance to entry-level representatives.

Skills

Microsoft Excel

Google Suite

Windows OS

Data analysis

Billing systems

Verbal communication

Written communication

Independent work

Education

Associate's degree

Relevant experience accepted

Tools

STR systems

Job description

Taku Health Services, LLC seeks a Customer Service Representative III to support the GSA STR program from Chicago with potential remote work as directed. You will handle inquiries, provide leasing information, and resolve complex customer issues in a senior role.

Ideal candidates have 5–7 years in logistics support or call center operations, strong Excel/data analysis skills, and excellent communication abilities. The position offers a competitive hourly pay and a comprehensive benefits package.