Remote Customer Service & Government Program Support

Systems Integration, Inc. (SII); Missouri; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Customer Service Representative for a remote Government Program Management office. Responsibilities include answering calls, making outbound communications, and providing guidance on GSA programs. Candidates must have 1-3 years of relevant experience and maintain a public trust clearance. The ideal applicant is detail-oriented and proficient in CRM systems, particularly Salesforce. Join a dynamic team dedicated to enhancing customer satisfaction.

Qualifications

• Public trust clearance required and must be maintained.
• 1-3 years of customer service, call center, or help desk experience.
• Technical troubleshooting experience beneficial for advanced roles.

Responsibilities

• Answer calls professionally and provide accurate information.
• Make outbound calls/emails for various business needs.
• Log all interactions in Salesforce VISION on the same day.
• Respond to emails and live chats within set timeframes.
• Help users navigate GSA websites and tools.

Skills

Customer service skills

Communication skills

Attention to detail

Proficiency with CRM systems

Education

High School diploma or equivalent

Tools

Salesforce

Job description

A leading provider of contact center solutions is seeking a Customer Service Representative for a remote Government Program Management office. Responsibilities include answering calls, making outbound communications, and providing guidance on GSA programs. Candidates must have 1-3 years of relevant experience and maintain a public trust clearance. The ideal applicant is detail-oriented and proficient in CRM systems, particularly Salesforce. Join a dynamic team dedicated to enhancing customer satisfaction.