Senior Federal Fleet Customer Service Lead (Remote)

Goldbelt, Inc.; Chicago (IL); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

A leading service provider is seeking a Customer Service Team Lead in Chicago, IL. This role involves supervising a team, managing customer service operations for the GSA STR Program, and ensuring compliance with performance standards. Candidates should have 7-10 years of relevant experience, strong communication skills, and the ability to handle high call volumes. A compensation range between $110,000 and $130,000 is offered, along with a comprehensive benefits package including insurance and retirement plans.

Qualifications

• 7-10 years of experience in customer service, logistics operations, or call center environments.
• Demonstrated ability to manage operational performance metrics.
• Experience with rental car, fleet, or equipment rental agencies.

Responsibilities

• Supervise Customer Service Representatives.
• Respond to customer inquiries and assist with requests.
• Create reports using government databases.

Skills

Customer service management

Microsoft Office Suite

Communication skills

Leadership

Problem resolution skills

Education

Bachelor’s degree preferred

Tools

MySQL Workbench

Adobe Acrobat

Google Suite

Job description

A leading service provider is seeking a Customer Service Team Lead in Chicago, IL. This role involves supervising a team, managing customer service operations for the GSA STR Program, and ensuring compliance with performance standards. Candidates should have 7-10 years of relevant experience, strong communication skills, and the ability to handle high call volumes. A compensation range between $110,000 and $130,000 is offered, along with a comprehensive benefits package including insurance and retirement plans.