Senior Federal Fleet Customer Service Lead (Remote)

Goldbelt, Inc.; Chicago (IL); Hybrid; USD 110.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Zusammenfassung

A leading service provider is seeking a Customer Service Team Lead in Chicago, IL. This role involves supervising a team, managing customer service operations for the GSA STR Program, and ensuring compliance with performance standards. Candidates should have 7-10 years of relevant experience, strong communication skills, and the ability to handle high call volumes. A compensation range between $110,000 and $130,000 is offered, along with a comprehensive benefits package including insurance and retirement plans.

Qualifikationen

• 7-10 years of experience in customer service, logistics operations, or call center environments.
• Demonstrated ability to manage operational performance metrics.
• Experience with rental car, fleet, or equipment rental agencies.

Aufgaben

• Supervise Customer Service Representatives.
• Respond to customer inquiries and assist with requests.
• Create reports using government databases.

Kenntnisse

Customer service management

Microsoft Office Suite

Communication skills

Leadership

Problem resolution skills

Ausbildung

Bachelor’s degree preferred

Tools

MySQL Workbench

Adobe Acrobat

Google Suite

Jobbeschreibung

A leading service provider is seeking a Customer Service Team Lead in Chicago, IL. This role involves supervising a team, managing customer service operations for the GSA STR Program, and ensuring compliance with performance standards. Candidates should have 7-10 years of relevant experience, strong communication skills, and the ability to handle high call volumes. A compensation range between $110,000 and $130,000 is offered, along with a comprehensive benefits package including insurance and retirement plans.