Federal CSR: STR Vehicle Leasing & Support

Goldbelt, Inc.; Chicago (IL); Hybrid; USD 24,507 - 35,776; Full time

Job summary

A service provider to federal customers is seeking a Customer Service Representative I (CSR) to work in Chicago, IL. The role involves handling inquiries, providing solutions, and assisting customers with services under the GSA Short-Term Rental Program. Candidates should possess strong interpersonal skills and experience in customer service. The pay range is $17.79 to $25.97 per hour, with flexible working conditions including potential remote options.

Qualifications

• 1–2 years of customer service or call center experience.
• Ability to adapt to evolving program guidance and procedures.
• Working technical knowledge of motor vehicles and rental equipment.

Responsibilities

• Respond to communication requests from Federal STR customers.
• Provide leasing and rental information to fleet customers.
• Resolve complex customer and vendor issues.

Skills

Microsoft Office Suite

Google Suite tools

Customer service

Interpersonal communication

Multitasking

Education

High school diploma

Associate’s degree (preferred)

Job description

A service provider to federal customers is seeking a Customer Service Representative I (CSR) to work in Chicago, IL. The role involves handling inquiries, providing solutions, and assisting customers with services under the GSA Short-Term Rental Program. Candidates should possess strong interpersonal skills and experience in customer service. The pay range is $17.79 to $25.97 per hour, with flexible working conditions including potential remote options.