Remote Customer Service Rep – GSA Programs

Systems Integration, Inc.; Kansas City (MO); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading provider of IT services is seeking a Customer Service Representative to support a remote Government Program Management office in Kansas City, MO. This role involves answering calls, providing customer information, and documenting interactions in Salesforce. Candidates must have at least 1-3 years of customer service experience, strong communication skills, and a public trust clearance. Join a fast-paced environment and contribute to customer satisfaction in the government contracting industry.

Qualifications

• Minimum 1-3 years customer service or call center experience.
• Must have a public trust clearance.
• Proficiency with CRM systems, Salesforce preferred.

Responsibilities

• Answer calls professionally and provide accurate information.
• Log all interactions in Salesforce VISION the same business day.
• Respond to emails and live chats promptly.

Skills

Customer service skills

Communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

Salesforce

Job description

A leading provider of IT services is seeking a Customer Service Representative to support a remote Government Program Management office in Kansas City, MO. This role involves answering calls, providing customer information, and documenting interactions in Salesforce. Candidates must have at least 1-3 years of customer service experience, strong communication skills, and a public trust clearance. Join a fast-paced environment and contribute to customer satisfaction in the government contracting industry.