Senior Facilities Manager

JLL; Los Angeles (CA); On-site; USD 115,000 - 167,000; Full time

Job summary

A leading company is seeking a Senior Facilities Manager in Los Angeles, CA. The role involves overseeing facility operations, managing teams, and ensuring exceptional client service. Candidates should possess strong leadership skills and extensive experience in facilities management. The position offers a competitive salary and comprehensive benefits, emphasizing a supportive workplace culture.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Compensated for Holidays Worked

Qualifications

• Minimum eight years’ experience in corporate facilities management.
• Experience managing remote teams preferred.
• Solid knowledge of building/mechanical, electrical systems.

Responsibilities

• Oversee delivery of maintenance & repair services.
• Establish positive working relationships with client site leads.
• Manage subcontractors and suppliers to deliver goods and services.

Skills

Communication

Problem Solving

Organizational Skills

Leadership

Customer Service

Education

Bachelor’s degree in Facilities Management

Tools

CMMS systems

MS Excel

MS Word

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Senior Facilities Manager will be responsible for the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Responsibilities

• Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested

• Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services

• Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed

• Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met

• Administer training to ensure compliance, readiness and competency of staff

• Develop a strong collaborative team-based environment

• Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.

• Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior

• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors

• Import JLL best practices in the interest of exceeding client goals and expectations

• Drive performance as measured by client’s Key Performance Indicators

• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

• Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives

• Any other requests and tasks as needed

Skills/ Qualifications

• Minimum eight years’ experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations

• Experience managing remote teams preferred

• Must have solid knowledge of building/ mechanical, electrical systems (MEP)

• Experience required using CMMS systems and reporting (Corrigo preferred)

• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution

• Must have strong computer skills, including MS Excel, Word and Office

• Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.

• Strong organizational skills

• Ability to align, motivate and lead a team including creating accountability

• Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred

• Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred

• Ability to multitask and prioritize duties in a fast-paced environment.

Requirements

• Role is on-site in Los Angeles, CA

• Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.

Benefits

JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Compensated for Holidays Worked

• Compensation for this position ranges between $115k-$166k, dependent upon the candidate's skills and experience

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Estimated total compensation for this position:

115,000.00 – 166,700.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Los Angeles, CA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.