Senior F&B Outlets Manager

Hei Hotels Inc.; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through the ASPCA

401(k) with matching funds

Hotel room discounts

YouDecide program

Job summary

HEI Hotels and Resorts seeks a Restaurant and Food & Beverage Operations leader to plan and manage the Restaurant, Room Service and other outlets, ensuring guest satisfaction, quality service, and compliance with policies while meeting financial goals.

You will direct day-to-day operations, lead the hospitality team, manage budgets, supervise HR, and implement company programs to drive performance. This is a full-time role with growth opportunities within a nationwide hospitality family.

Qualifications

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Requires thorough knowledge of restaurant/hotel practices and procedures; supervision, management, and communication skills are required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.

Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.
• Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
• Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job description

HEI Hotels and Resorts seeks a Restaurant and Food & Beverage Operations leader to plan and manage the Restaurant, Room Service and other outlets, ensuring guest satisfaction, quality service, and compliance with policies while meeting financial goals.

You will direct day-to-day operations, lead the hospitality team, manage budgets, supervise HR, and implement company programs to drive performance. This is a full-time role with growth opportunities within a nationwide hospitality family.