Senior EyeCare Advisor & Experience Lead

EssilorLuxottica; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Career growth opportunities

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Lead EyeCare Advisor in Houston to deliver the LensCrafters Experience and ensure top-quality optometric care in conjunction with the doctor and retail team.

You will handle patient interactions, eyewear recommendations, and administrative tasks while upholding HIPAA and company standards. This full-time role emphasizes customer service, leadership, and precise operations.

Qualifications

• High School graduate or equivalent
• 1 Year of experience
• Customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization and sales skills
• Strong basic math skills
• Knowledge of office and store merchandise
• Strong interpersonal skills

Responsibilities

• Greets customers without delay when they enter the location.
• Promptly answers the telephone in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
• Takes time to help the customers and answer questions giving them a better understanding of available options.
• Performs all pre-examination testing with accuracy and attention to detail.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

Skills

Customer service

Leadership

Problem solving

Organization

Interpersonal skills

Fashion knowledge

Math skills

Education

High School diploma or equivalent

Tools

Cash register

POS system

Computers

Calculators

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Lead EyeCare Advisor in Houston to deliver the LensCrafters Experience and ensure top-quality optometric care in conjunction with the doctor and retail team.

You will handle patient interactions, eyewear recommendations, and administrative tasks while upholding HIPAA and company standards. This full-time role emphasizes customer service, leadership, and precise operations.