Senior Experience Designer: AI-Powered UX & Conversation

Accenture; Kirkland (WA); On-site; USD 80,000 - 189,000; Full time

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. You will own end-to-end UI/UX design for screen-based and conversational interfaces, collaborating with product managers, AI engineers, and CX strategists to deliver enterprise-scale solutions.

You will conduct usability testing, synthesize insights, and contribute to design systems with accessible, inclusive patterns. Location is flexible within a core OUS footprint with client travel as needed.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution.
• 2+ years of hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 2+ years of demonstrated experience collaborating with 3 or more cross-functional roles within agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions across discovery, wireframes, prototypes and design systems.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools for web and mobile.
• Translate complex AI behaviors into clear, transparent user experiences with trustworthy interaction models.
• Collaborate with product managers and AI engineers to align design intent with system behavior and business goals.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.

Skills

UI/UX Design

AI/GenAI Experience

Product Design Ownership

Figma Prototyping

Cross-functional Collaboration

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. You will own end-to-end UI/UX design for screen-based and conversational interfaces, collaborating with product managers, AI engineers, and CX strategists to deliver enterprise-scale solutions.

You will conduct usability testing, synthesize insights, and contribute to design systems with accessible, inclusive patterns. Location is flexible within a core OUS footprint with client travel as needed.