Senior Experience Designer: AI-Powered Conversation UX

Accenture; Milwaukee (WI); On-site; USD 59,000 - 206,000; Full time

Job summary

Accenture Song is seeking an Experience Designer to shape UI/UX and product design for AI-powered customer service at scale. You will work with cross-disciplinary teams to design screen-based and conversational experiences that are intuitive, trustworthy, and human.

The role emphasizes GenAI, accessibility, and end-to-end design systems, with travel as required and residency near an Accenture office.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution
• 2+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences
• 2+ years of demonstrated experience collaborating with 3 or more cross-functional roles within agile or iterative delivery environments

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms
• Translate complex AI behaviors into clear, transparent, and controllable user experiences
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions

Skills

UI/UX design

Product design

AI-driven experiences

Cross-functional collaboration

Usability testing

Education

Bachelor's degree in design/HCI/cognitive science

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape UI/UX and product design for AI-powered customer service at scale. You will work with cross-disciplinary teams to design screen-based and conversational experiences that are intuitive, trustworthy, and human.

The role emphasizes GenAI, accessibility, and end-to-end design systems, with travel as required and residency near an Accenture office.