Senior Experience Designer - AI & Conversation UX

Accenture; Bentonville (AR); On-site; USD 70,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Bonus opportunities

Job summary

Accenture Song seeks an Experience Designer to shape AI-powered customer service experiences. You’ll lead UI/UX and product design across screen-based and conversational interfaces, collaborating with AI engineers, product managers, and CX strategists to craft human-centered, scalable solutions.

Contribute to design systems, conduct usability testing, and ensure accessibility across web and mobile touchpoints.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution.
• 2+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 2+ years of demonstrated experience collaborating with 3 or more cross-functional roles within agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms
• Translate complex AI behaviors into clear, transparent, and controllable user experiences
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior and business requirements
• Plan and conduct usability testing, synthesize insights, and iterate designs based on evidence
• Contribute to AI-native design systems, including accessibility-compliant UI patterns and human-in-the-loop interactions
• Collaborate with service and conversation designers to ensure cohesive end-to-end customer journeys
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions

Skills

UI/UX design

Product design

Cross-functional collaboration

Figma production

AI/NLP collaboration

Education

Bachelor’s degree in design

Tools

Figma

Job description

Accenture Song seeks an Experience Designer to shape AI-powered customer service experiences. You’ll lead UI/UX and product design across screen-based and conversational interfaces, collaborating with AI engineers, product managers, and CX strategists to craft human-centered, scalable solutions.

Contribute to design systems, conduct usability testing, and ensure accessibility across web and mobile touchpoints.