Senior Experience Designer: AI‑Powered UX & Conversation

Accenture; Walnut Creek (CA); Hybrid; USD 70,000 - 206,000; Full time

Job summary

Accenture Song seeks an experienced Experience Designer to shape UI/UX for AI-powered customer service products. You’ll work with cross-functional teams to craft intuitive, human-centric experiences across web and mobile platforms.

You will translate AI behaviors into transparent interfaces, contribute to design systems, and ensure accessibility while driving measurable impact at scale.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences (chatbots, virtual agents, or voice interfaces).
• 2+ years owning at least 2–3 end-to-end design initiatives from discovery to high-fidelity execution.
• 2+ years using Figma for production work, including components, variants, auto-layout, and interactive prototyping.
• 2+ years collaborating with 3+ cross-functional roles in agile or iterative environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes and design system contributions.
• Design screen-based interfaces for chat experiences, dashboards, escalation workflows, and self-service tools across web and mobile.
• Translate complex AI behaviors into clear, transparent, user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior and business goals.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.

Skills

UI/UX design

Product design

Conversational AI

Figma

Cross-functional collaboration

End-to-end ownership

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song seeks an experienced Experience Designer to shape UI/UX for AI-powered customer service products. You’ll work with cross-functional teams to craft intuitive, human-centric experiences across web and mobile platforms.

You will translate AI behaviors into transparent interfaces, contribute to design systems, and ensure accessibility while driving measurable impact at scale.