Senior Experience Designer for AI & Conversational UX

Accenture; Cleveland (OH); On-site; USD 59,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. This role blends strong UI/UX foundations with emergent GenAI work, focusing on screen-based and conversational interfaces for enterprise-scale products.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end experiences that are measurable and impactful.

Qualifications

• 3+ years of UI/UX or product design experience for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences.
• 2+ years owning 2–3 end-to-end design initiatives.
• 2+ years using Figma for production work.
• 2+ years collaborating with cross-functional roles in agile delivery.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions.
• Design screen-based interfaces for chat experiences and dashboards.
• Translate AI behaviors into clear, transparent user experiences.
• Collaborate with product managers, AI engineers, and CX strategists.
• Plan usability testing and iterate designs from evidence.
• Contribute to AI-native design systems with accessible UI patterns.
• Ensure cohesive end-to-end customer journeys across touchpoints.
• Advocate for inclusive, accessible design including AI content.

Skills

UI/UX design

Product design

Conversation design

Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. This role blends strong UI/UX foundations with emergent GenAI work, focusing on screen-based and conversational interfaces for enterprise-scale products.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end experiences that are measurable and impactful.