Senior Experience Designer for AI & Conversational UX

Accenture

Cleveland (OH)

On-site

USD 59,000 - 165,000

Full time

12 days ago
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Benefits offered by this job

Medical, dental, vision
401(k)
Bonus opportunities
Paid holidays
Paid time off

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. This role blends strong UI/UX foundations with emergent GenAI work, focusing on screen-based and conversational interfaces for enterprise-scale products.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end experiences that are measurable and impactful.

Qualifications

  • 3+ years of UI/UX or product design experience for screen-based digital products.
  • 1+ years designing conversational or AI-driven experiences.
  • 2+ years owning 2–3 end-to-end design initiatives.
  • 2+ years using Figma for production work.
  • 2+ years collaborating with cross-functional roles in agile delivery.

Responsibilities

  • Own end-to-end UX and product design for AI-powered customer service solutions.
  • Design screen-based interfaces for chat experiences and dashboards.
  • Translate AI behaviors into clear, transparent user experiences.
  • Collaborate with product managers, AI engineers, and CX strategists.
  • Plan usability testing and iterate designs from evidence.
  • Contribute to AI-native design systems with accessible UI patterns.
  • Ensure cohesive end-to-end customer journeys across touchpoints.
  • Advocate for inclusive, accessible design including AI content.

Skills

UI/UX design
Product design
Conversation design
Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences. This role blends strong UI/UX foundations with emergent GenAI work, focusing on screen-based and conversational interfaces for enterprise-scale products.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end experiences that are measurable and impactful.

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