Senior Experience Designer: AI & Conversation Design

Accenture; Des Moines (IA); On-site; USD 80,000 - 140,000; Full time

Job summary

Accenture Song, the Experience Agency, seeks an experienced Experience Designer to shape AI-powered customer service experiences across screen-based and conversational interfaces. You will blend strong UI/UX foundations with GenAI work, delivering intuitive and trustworthy experiences at enterprise scale.

You will collaborate with product managers, AI engineers, and CX strategists to align design with system behavior, conduct usability testing, and contribute to accessible design systems.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI‑driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high‑fidelity execution.
• 2+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 2+ years of demonstrated experience collaborating with 3 or more cross‑functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high‑fidelity prototypes, and design system contributions
• Design screen‑based interfaces for chat experiences, agent dashboards, escalation workflows, and self‑service tools across web and mobile platforms
• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence
• Contribute to AI‑native design systems, including accessibility‑compliant UI patterns, fallback and error states, and human‑in‑the‑loop interactions
• Collaborate with service and conversation designers to ensure screen‑based and conversational touchpoints form a cohesive, end‑to‑end customer journey
• Advocate for inclusive, accessible design across all experiences, including AI‑generated content and interactions

Skills

UI/UX design

Product design

Figma

AI/NLP collaboration

Usability testing

Education

Bachelor’s degree in design

Tools

Figma

Job description

Accenture Song, the Experience Agency, seeks an experienced Experience Designer to shape AI-powered customer service experiences across screen-based and conversational interfaces. You will blend strong UI/UX foundations with GenAI work, delivering intuitive and trustworthy experiences at enterprise scale.

You will collaborate with product managers, AI engineers, and CX strategists to align design with system behavior, conduct usability testing, and contribute to accessible design systems.