Senior Experience Designer: AI‑Driven UX & Conversation

Accenture; New York (NY); On-site; USD 66,000 - 206,000; Full time

Job summary

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will work with a cross-disciplinary team to design screen-based and conversational experiences that are intuitive, trustworthy, and human.

You’ll own end-to-end design from discovery to high-fidelity prototypes, contribute to design systems, and partner with PMs, AI/NLP engineers, and CX strategists to ensure designs meet business goals and user needs.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences (chatbots, virtual agents, etc).
• 2+ years owning 2–3 end-to-end design initiatives from discovery to high-fidelity execution.
• 2+ years using Figma for production work (components, variants, auto-layout, prototyping).
• 2+ years collaborating with 3+ cross-functional roles in agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile.
• Translate complex AI behaviors into clear, transparent user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior and business needs.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility patterns and human-in-the-loop interactions.
• Collaborate with service and conversation designers to ensure cohesive end-to-end journeys.
• Advocate for inclusive, accessible design across all AI-generated content and interactions.

Skills

UI/UX design

Conversational AI design

Figma production

Product design ownership

Cross-functional collaboration

Education

Bachelor’s degree in design / HCI / cognitive science

Tools

Figma

Job description

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will work with a cross-disciplinary team to design screen-based and conversational experiences that are intuitive, trustworthy, and human.

You’ll own end-to-end design from discovery to high-fidelity prototypes, contribute to design systems, and partner with PMs, AI/NLP engineers, and CX strategists to ensure designs meet business goals and user needs.