Senior Experience Designer - AI & Conversation Design

Accenture; Nashville (TN); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture Song is seeking an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX foundations with GenAI work, designing screen-based and conversational experiences that feel intuitive, trustworthy, and human.

You will work with service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end experiences at enterprise scale and deliver measurable impact.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products (web/mobile).
• 1+ years designing conversational or AI-driven experiences (chatbots/virtual agents/voice).
• 2+ years owning 2–3 end-to-end design initiatives from discovery through high-fidelity execution.
• 2+ years using Figma for production work with components, variants, auto-layout, and interactive prototyping.
• 2+ years collaborating with 3+ cross-functional roles in agile environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile.
• Translate complex AI behaviors into clear, transparent, and controllable user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior and business requirements.
• Plan and conduct usability testing, synthesize insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility patterns and human-in-the-loop interactions.
• Collaborate to ensure cohesive end-to-end customer journey across screen-based and conversational touchpoints.

Skills

UI/UX design

Conversational AI

End-to-end design

Figma advanced

Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX foundations with GenAI work, designing screen-based and conversational experiences that feel intuitive, trustworthy, and human.

You will work with service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end experiences at enterprise scale and deliver measurable impact.