Senior AI & Conversation Experience Designer

Accenture; St. Louis (MO); On-site; USD 95,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Bonuses

Paid holidays

Paid time off

Job summary

Accenture Song, a leading experience design agency, seeks an Experience Designer to shape AI-powered customer service experiences. You will fuse UI/UX foundations with GenAI work, designing screen-based and conversational interfaces at enterprise scale.

Join a cross-disciplinary team of designers, AI engineers, and CX strategists to deliver measurable impact, iterate from research to high-fidelity prototypes, and contribute to accessible, inclusive experiences across platforms.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences (chatbots, virtual agents, or voice interfaces).
• 2+ years leading 2–3 end-to-end product or service design initiatives.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions from discovery to high-fidelity prototypes.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile.
• Translate AI behaviors into clear, transparent user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior and business needs.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.
• Contribute to AI-native design systems with accessible UI patterns and human-in-the-loop interactions.
• Collaborate to ensure cohesive end-to-end customer journeys across screen-based and conversational touchpoints.
• Advocate for inclusive, accessible design across AI-generated content and interactions.

Skills

UI/UX design

Conversational AI

Product design ownership

Figma proficiencies

Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song, a leading experience design agency, seeks an Experience Designer to shape AI-powered customer service experiences. You will fuse UI/UX foundations with GenAI work, designing screen-based and conversational interfaces at enterprise scale.

Join a cross-disciplinary team of designers, AI engineers, and CX strategists to deliver measurable impact, iterate from research to high-fidelity prototypes, and contribute to accessible, inclusive experiences across platforms.