Senior Experience & Product Designer, AI & Conversation

Accenture; Overland Park (KS); On-site; USD 90,000 - 150,000; Full time

Job summary

Accenture Song is seeking an Experience Designer to shape how people interact with next-generation, AI-powered customer service products. You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end experiences at enterprise scale.

You will own end-to-end UX for AI-powered customer service solutions, from discovery through high-fidelity prototypes and design system contributions.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution.
• 2+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 2+ years of demonstrated experience collaborating with 3 or more cross-functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms.
• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences.
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements.
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions.
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey.
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions.

Skills

UI/UX design

Conversational AI

Product design

Cross-functional collaboration

AI/NLP understanding

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape how people interact with next-generation, AI-powered customer service products. You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end experiences at enterprise scale.

You will own end-to-end UX for AI-powered customer service solutions, from discovery through high-fidelity prototypes and design system contributions.