Senior Experience Designer, Agentic AI Experience

JPMorgan Chase; Columbus (OH); On-site; USD 124,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking an Experience Design Senior Associate to shape agentic AI and adaptive digital experiences for 320,000+ employees. You will lead end-to-end design across web and mobile, collaborating with product, engineering, and research to deliver scalable, user-centered solutions.

At senior associate level, you’ll work independently, drive design decisions through ambiguity, and evolve agentic design systems, ensuring accessible, intuitive employee experiences.

Qualifications

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proven use of generative AI assistants and LLM-powered tools within the design process.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Responsibilities

• Lead the design and delivery of user experiences for small to large-sized features, journeys, balancing user needs, business goals, and design standards.
• Own response mapping for your feature areas, defining system behavior across user inputs, edge cases, failure states, and handoffs between conversational and UI-based interactions.
• Design user flows, wireframes, prototypes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.
• Set and uphold a high bar for interaction and visual craft, including motion and transitions, and ensure it carries through to what ships.
• Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.
• Partner with engineering throughout the build, working from shared specs and co-creating in code or prototyping tools to close the gap between design intent and implementation.
• Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.
• Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.
• Utilize data, research, and user feedback to inform decisions and refine design outcomes.
• Present and defend design decisions and rationale to team members, partners, and senior stakeholders.

Skills

3+ years UX design

Figma

Sketch

Adobe Creative Suite

Multi-platform UX

Data-driven design

Generative AI in design

Inclusive design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

JPMorganChase is seeking an Experience Design Senior Associate to shape agentic AI and adaptive digital experiences for 320,000+ employees. You will lead end-to-end design across web and mobile, collaborating with product, engineering, and research to deliver scalable, user-centered solutions.

At senior associate level, you’ll work independently, drive design decisions through ambiguity, and evolve agentic design systems, ensuring accessible, intuitive employee experiences.