Senior Experience Architect — Public Sector Design Leader

Salesforce; Washington (District of Columbia); On-site; USD 208,000 - 286,000; Full time

Job summary

Salesforce in Washington DC is seeking a Senior Experience Architect within the Experience Services Competency to ensure delivery excellence and quality across Professional Services engagements. The role requires deep Public Sector consulting experience and a strong grasp of Experience Design services deliverables.

You will lead design strategy and execution—conduct user research, produce flows, wireframes, and design specs, champion accessible, inclusive designs, and collaborate with

Qualifications

• Experience leading Experience Design/User Experience workstreams on complex engagements.
• Deep knowledge of Experience Design principles, methodologies, and tools.
• Architect scalable, integrated platform experiences in enterprise ecosystems.
• Experience applying AI tools in services delivery.
• BA/BS or MA/MS in a related field or equivalent experience.

Responsibilities

• Serve as trusted advisor on change management and opportunities for improvement.
• Perform research to identify customer needs and design opportunities.
• Lead design strategy, user flows, wireframes, and design specs.
• Create inclusive, accessible designs adhering to platform guidelines.
• Coordinate with multi-disciplinary teams to deliver engagements.
• Integrate human-centered service design methodologies into delivery.
• Coach and develop other practitioners to raise delivery standards.

Skills

Experience Design

User Experience

Leadership

Communication

Problem Solving

Relationship Building

Public Sector

Education

BA/BS or MA/MS

Tools

Figma

Design Systems

Job description

Salesforce in Washington DC is seeking a Senior Experience Architect within the Experience Services Competency to ensure delivery excellence and quality across Professional Services engagements. The role requires deep Public Sector consulting experience and a strong grasp of Experience Design services deliverables.

You will lead design strategy and execution—conduct user research, produce flows, wireframes, and design specs, champion accessible, inclusive designs, and collaborate with