Public Sector Experience Architect - Transformation Design

Salesforce; Richmond (VA); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect within Experience Services Competency to ensure delivery excellence for Professional Services customers. The role requires deep Public Sector experience and leadership across cross‑functional teams, focusing on Experience Design deliverables, processes, and quality.

The Senior Experience Architect partners with other roles on engagements to secure customer and Salesforce success, driving design strategies, validation, and collaboration across

Qualifications

• Minimum 8 years of customer-facing experience leading design teams.
• Deep knowledge of Experience Design principles, UX methodologies, and tools.
• Experience architecting scalable, integrated platform experiences in complex enterprise ecosystems.
• Willingness to travel up to 25–30% and onsite work in the greater Washington DC area.

Responsibilities

• Advise customers on change management and identify areas for improvement.
• Research customers, industry, and end users to uncover needs and opportunities.
• Lead design activities across project lifecycles and produce artifacts.
• Create inclusive, accessible designs and advocate for accessibility.
• Collaborate with program management to integrate design into delivery.
• Drive stakeholder alignment and cross‑functional collaboration.
• Apply human-centered service design and Design Thinking methodologies.

Skills

Experience Design

User Experience

Leadership

Public Sector

Communication

Education

BA/BS or MA/MS in related field

Tools

Figma

Salesforce Lightning Design System

Design Systems

Job description

Salesforce is seeking a Senior Experience Architect within Experience Services Competency to ensure delivery excellence for Professional Services customers. The role requires deep Public Sector experience and leadership across cross‑functional teams, focusing on Experience Design deliverables, processes, and quality.

The Senior Experience Architect partners with other roles on engagements to secure customer and Salesforce success, driving design strategies, validation, and collaboration across