Senior Experience Architect — AI-Driven Public Sector UX

Salesforce, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 173,000 - 260,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce in the greater Washington DC area is seeking a Senior Experience Architect to ensure delivery excellence across Salesforce Professional Services. You will bring strong Public Sector consulting experience and deep understanding of Experience Design services, driving improvements in processes and collaborating with customer engagements.

You will lead design strategy, produce user flows, wireframes, prototypes, and design specs, while guiding research, accessibility, and design system

Qualifications

• Experience: Minimum 8 years of industry experience in customer-facing roles leading teams of designers and/or tracks of work on complex experience-led engagements with large-scale transformation.
• Core Competencies: Experience leading Experience Design/User Experience relevant workstreams.
• Technical Skills: Expertise with design tools such as Figma, and Salesforce Lightning Design System; ability to present design rationale.

Responsibilities

• Strategic Advisory: Advise on change management best practices and identify opportunities for improvement.
• Discovery & Design Strategy: Research customer needs and develop holistic design strategies for complex transformations.
• Design Execution: Lead interviews, prepare design work, create flows, wireframes, prototypes, and design specs with accessibility in mind.
• Stakeholder Alignment & Collaboration: Align with multi-disciplinary teams and customers to ensure buy-in.
• Methodology Integration: Integrate human-centered service design and Design Thinking outcomes.
• Operational Excellence: Manage project tracks, mitigate risks, and drive timely delivery.
• Team Leadership: Coach peers and drive consistent delivery standards.
• Business & Practice Impact: Grow the capability and contribute to internal knowledge base.

Skills

Experience Design

User Experience

Public Sector

AI in services

Education

BA/BS or MA/MS in related field

Tools

Figma

Salesforce Lightning Design System

Design systems

Job description

Salesforce in the greater Washington DC area is seeking a Senior Experience Architect to ensure delivery excellence across Salesforce Professional Services. You will bring strong Public Sector consulting experience and deep understanding of Experience Design services, driving improvements in processes and collaborating with customer engagements.

You will lead design strategy, produce user flows, wireframes, prototypes, and design specs, while guiding research, accessibility, and design system