Senior Experience Architect: AI-Driven Design Leader

Socket.dev

Indiana (PA)

Hybrid

USD 173,000 - 260,000

Full time

4 days ago

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Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams, shape engagement strategies, and translate business needs into transformative, human-centered experiences. You will collaborate with executive-level stakeholders, apply design-thinking, and leverage AI tools to accelerate delivery while guiding complex enterprise transformations.

You’ll work on-site with customers, influence pre-sales discussions, and contribute to business strategy in a role that blends research,

Qualifications

10+ years in experience design, user research, or related fields.
3+ years leading design teams and managing complex design initiatives.
Salesforce or CRM product knowledge and solution design experience.
Experience consulting in enterprise technology transformation programs, ideally at Fortune 500 companies.
Strong proficiency with AI tools for innovation and efficiency in design work.
Experience serving in dual roles such as Human Centered Change (HCC), training delivery, business strategy, or pre-sales/go-to-market support.
Advanced skills in human-centered design, design-thinking, interaction design, and journey mapping.
Excellent communication and stakeholder management skills.
Willingness to travel up to 50% and on-site collaboration with customers.

Responsibilities

Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators.
Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions.
Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed.