Lead Experience Architect: Design & AI Solutions

Salesforce; Chicago (IL); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking an Experience Architect (Design Consultant Lead) to steer design teams and deliver transformational experiences across engagements. You will translate user needs into intuitive designs while guiding strategy, research, and cross-functional collaboration.

The role emphasizes client relationships, design leadership, and a customer-centric mindset, with involvement in pre-sales and go-to-market discussions. Travel up to 50% is expected.

Qualifications

• 8+ years of experience in experience design, user research, interaction design, or related fields.
• Proven track record of leading design teams and managing complex design initiatives throughout project lifecycles.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
• Strong proficiency with AI tools for innovation, efficiency, and day-to-day design work.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.

Skills

Experience design

Team leadership

Enterprise consulting

AI tools

Agile

Stakeholder management

Communication

Education

Degree or equivalent

Tools

AI tools

Job description

Salesforce is seeking an Experience Architect (Design Consultant Lead) to steer design teams and deliver transformational experiences across engagements. You will translate user needs into intuitive designs while guiding strategy, research, and cross-functional collaboration.

The role emphasizes client relationships, design leadership, and a customer-centric mindset, with involvement in pre-sales and go-to-market discussions. Travel up to 50% is expected.