Senior Experience Architect - AI-Driven CX Leader

Salesforce; Charlotte (NC); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams and guide engagements in our Professional Services group. You will translate business goals into intuitive, transformative experiences, supervise research, interaction design, and critique across customer projects.

This role requires 10+ years in experience design, 3+ years leading teams, and comfort presenting to executives. Travel up to 50% and on-site collaboration with customers are expected as you shape AI-enabled

Qualifications

• 10+ years in experience design, user research, or related fields.
• 3+ years of experience leading design teams and managing complex design initiatives.
• Salesforce or other CRM product knowledge and solution design experience.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.

Responsibilities

• Lead design teams to drive key activities and deliverables across project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that align with business objectives.
• Build and maintain relationships with customers, stakeholders, and cross-functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
• Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions.
• Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed.

Skills

Experience design leadership

Design team leadership

AI tools proficiency

Executive stakeholder management

Agile methods

Education

Bachelor's degree or equivalent

Tools

AI design tools

Job description

Salesforce is seeking a Senior Experience Architect to lead design teams and guide engagements in our Professional Services group. You will translate business goals into intuitive, transformative experiences, supervise research, interaction design, and critique across customer projects.

This role requires 10+ years in experience design, 3+ years leading teams, and comfort presenting to executives. Travel up to 50% and on-site collaboration with customers are expected as you shape AI-enabled